Automotive Complaints

I am experiencing persistent and unresolved issues with the infotainment and display system in my Toyota Corolla, primarily involving Apple CarPlay overriding the driver display. Even when I manually disable the setting that allows CarPlay/navigation to take over the display behind the steering wheel, the system does not retain this setting. After turning the car off and restarting it, the navigation/map interface reappears and overrides the driver display again. This behavior is extremely distracting while driving and interferes with my ability to safely view normal vehicle information. It has created multiple situations where I felt at risk of a collision due to unexpected display changes and distraction. In addition, there are ongoing system malfunctions including: •Volume controls becoming unresponsive (the slider does not adjust sound), requiring the system to be restarted to function again. •Intermittent failure of the phone connection/charging port, where the device does not connect properly to the system. A prior software update temporarily addressed one issue, but the core problems persist. I have been attempting to resolve this through Ardmore Toyota dealership in PA for approximately one year without a meaningful fix or access to a qualified technician. This appears to be a recurring software or system defect that affects driver attention and vehicle operation. I am concerned this creates a significant safety risk for myself and others on the road. No one has taken me seriously even after I’ve gone to several Toyota dealerships over and over and I explained my concerns and they promise that I’ll be on a list of waitlist to be seen by a field tech technician however that has never happened and they are refusing to provide assistance.

2021 ACURA TLX

The All Wheel Drive (AWD) system of the vehicle became partially inoperable after hearing a loud bang under normal vehicle acceleration some time in early 2025. The vehicle did not trigger or display any warnings stored in the onboard computer or on the dash display that the AWD system had any faults or issues. Had this system failed during an emergency situation involving hazardous or dangerous driving conditions like snow, ice, heavy rain, it could have caused me to not have improved capable vehicle handling. The vehicle's ability to distribute power evenly to all 4 wheels was hindered and operating as front wheel drive only after the loud noise was observed. Additionally, transmission gear oil began leaking underneath the vehicle around the transmission casing. The issue has been reproduced, confirmed, and validated by technicians of a local Acura dealership. The dealership was approved to completely replace the following two components of the AWD system under the manufacturer's 6 year / 60K mileage powertrain warranty: 1. Transmission 2. Transfer case - also known as power transfer unit or PTU

2018 HONDA PILOT

1

Transfer case exploded internally and cracked the transfer case while pulling out of parking lot. I still have the transfer case for inspection.

2021 HYUNDAI KONA

VIN: [XXX] 2021 Hyundai Kona experienced sudden engine failure at approximately 103,000 miles. The engine began knocking without any prior warning, and the check engine light came on at the same time the knocking started. The vehicle was not driven for an extended period after the issue began. There were no earlier warning indicators or drivability issues that would suggest neglect or lack of maintenance. The failure was immediate and unexpected. This vehicle had previously received Hyundai recall T8Y, which involved an ECU update related to engine monitoring and performance. Despite this manufacturer intervention, the engine still experienced sudden failure. Hyundai has denied warranty and goodwill coverage for this failure. This appears to be a premature engine failure and raises concerns about reliability and safety due to the sudden nature of the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2017 TOYOTA HIGHLANDER

Power training went out I-70 in warren county mo where all the construction is. It put my 4 autistic kids in danger. No insurance looked at the vehicle. However a mechanic did look and diagnosed it which look over a week for. Kaizen auto in wentzville mo diagnosed it

2025 HONDA ACCORD

Around 20,000 miles my car began having faint metallic clanking/clicking sounds turning left and recoiling back to the left under 15 miles an hour and while parked. My lane mitigation, see dealer light turned on for 5 minutes while backing in to a spot then turned off. No issues steering just noise. Glad I am not deaf and I know better because it was a very easy and quiet noise to ignore or miss. My steering is fine now but does not steer as thin and smoothly as before— not like any Honda steering I’ve encountered or when I first bough the car. Feels more stiff now but very drivable on the highway Although repaired under warranty, there are hundreds of Facebook, Reddit, and even NHSTA complaints of steering rack issues for 11th gen accords that have fallen on deaf ears. I am fortunate to have my problem fixed in a relatively quick manner and helpful Honda staff. I am concerned because I hear people complaining this problem coming back after 4-10k miles later. This is a major safety issue in the principle of it all. It is ridiculous that Type Rs and Acuras can get recalled steering racks but not Accord hybrid owners, some waiting 0-5 years for a steering rack recall while owners having to change them out like clockwork on their own dime outside of 36/36k. This is costing people money in tire degradation that Honda doesn't cover, mental stress, and it tarnishes the name of Honda if they don’t actively work to fix their mistake. NHTSA should have a duty to put pressure on Honda to stop producing Accords, Pilots, Type Rs, Acuras, Odysseys, etc with steering racks that don't work. Email me if you want service records, its not letting me load them. Steering rack and gear replaced recheck fine. Clock reel was making noise, cable reel was replaced and no more noise. Front tires are at 4/32nds, backs are at 6/32nds— bought at same time with car. 4 wheel total alignment was done. I have video of the clicking sound.

2025 BUICK ENVISION

While driving the dash and radio randomly turn off. Sometimes staying black for minutes others until you stop the car and walk away for several minutes. Leaving you without a way to tell how fast you are going, or any other safety information, fuel level or more.

2021 KIA TELLURIDE

Code P0087 on a Kia Telluride indicates that the fuel rail pressure is too low. This means the engine is not receiving enough fuel, often resulting in poor acceleration, stalling, rough idle, and decreased power. It is frequently caused by a faulty high-pressure fuel pump... This is the code is threw when it stalled in busy traffic on a hill. The CEL came on at this point. Then continued to stall. Before this incident, it would periodically stall while in park, or rough idle and prolonged startup. However, this was sporadic and couldn't be recreated when taken to a mechanic. We were coming back from vacation with 5 kids in the car ranging from a baby to a 12 year old. It was towed BY Kia to the nearest dealership. They claimed the recalls were addressed and the software updates cleared the codes. I came home tonight and it almost immediately started acting up again. This is a known and recognized issue in certain other vehicles (like the Sedona) and has been given an extended warranty. I'm not sure why this isn't addressed in all their GDI vehicles with these High Pressure Fuel Pumps. I'm afraid of it dying and being stranded in the heat again with young children, as well as being hit when/if it stalls.

2013 HYUNDAI SANTA FE SPORT

While my vehicle was at an authorized Hyundai dealership for engine warranty repair, I reported a suspension grinding noise and requested that it be inspected. This concern was raised while the vehicle was in the dealership’s possession and was communicated as a safety concern. The engine repair was completed and the vehicle was returned to me. No inspection findings, documentation, or technician notes were provided addressing the suspension concern. The repair documentation I later received does not include any reference to the suspension issue or any inspection findings related to that concern. The dealership has also confirmed that no additional documentation exists beyond the repair order. After the vehicle was returned, warning lights appeared that were not present prior to the repair. A suspension grinding noise may indicate issues affecting steering, suspension, or vehicle stability. I am concerned that the vehicle was released without inspection or documentation of a reported safety related condition.

2017 TESLA MODEL X

High voltage battery management system generated fault codes BMS_u008 and BMS_f071 during a Supercharger charging session, prohibiting drive mode. Vehicle had been driven normally to the Supercharger with no drive-prohibiting alerts during transit. After connecting to the Supercharger, fault codes manifested. Despite fault condition, vehicle continued charging to 93% state of charge before requiring towing. This is the second such event — original HV battery also generated BMS fault alerts prohibiting drive mode during a charging session in January 2024 and was replaced with a remanufactured assembly. Third-party firmware alert data shows recurring hardware charging fault alerts (CHG_f018, CHG_f076, customer message: Unable to charge) occurring in January and February 2026, weeks prior to the March 2026 failure. Alert DI_u014 also fired repeatedly on March 18, 2026 indicating insufficient 12V supply contributing to undriveable condition — a separate system from the HV battery. Tesla Service Center has not investigated whether Supercharger charging events contributed to either failure, has not produced Supercharger session logs, and has not attempted software-level fault resolution before recommending full hardware replacement. Tesla's own firmware documentation describes BMS_u008 as potentially self-clearing and BMS_f071 as having a documented clear condition. Remanufactured battery subsequently drained from 88% to 0% over 11 days while unplugged at service center — 6-9% per day versus normal 1-3% per day vampire drain, consistent with active BMS fault causing abnormal parasitic draw.

2024 TESLA MODEL Y

On December 2, 2025, my Tesla was charging in the garage of my residence in [XXX] , when a fire appears to have originated in or around the vehicle area. Before the fire, I smelled smoke/burning and also heard popping sounds. The fire spread rapidly and resulted in the destruction of my home, creating an immediate and severe risk to the safety of all occupants and anyone nearby. This incident exposed those present to danger from flames, smoke inhalation, toxic fumes, and structural collapse, and it caused emergency evacuation and displacement. The fire department identified the garage or vehicle area as the origin. The exact component or system that failed is unknown at this time, but the circumstances indicate a possible failure involving the vehicle, charging system, battery system, or related electrical components. I am not aware of any prior battery, charging, or electrical warning messages before the incident. Emergency responders and insurance representatives were involved after the fire. I previously attempted to notify Tesla of this incident, but I did not receive a response. Because this event involved a catastrophic fire and total residential loss, I believe it should be reviewed as a serious vehicle safety matter and that all relevant vehicle data, charging data, components, and related evidence should be preserved for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2025 KIA EV6

ICCU failure.

2026 DODGE DURANGO

Taillights holding water/condensation and making lights go dark.

2025 HONDA PROLOGUE

Axle clicking when turning. Car visited dealer on Jan2026 and they requested replacement parts. Last update from dealer stats Honda stopped replacing them due to defective parts. Replacement part is under design.

2022 KIA SPORTAGE

The engine failed completely, it has to be replaced. Yes, it’s available The engine could start a fire. It’s confirmed by an independent service. No, hasn’t been inspected by the manufacturer. The suv started shaking and making a sound, the engine light started flashing all of this in just one hour, and I have to stop.

2017 HONDA PILOT

Transmission issues began to occur shortly after purchase in 2017. The Honda dealership finally did a software update after several complaint. This temporarily fixed the issue. The car shifts low gears harshly and with hesitation. The transmission system failure/problem light came on and the car lost power. The car makes a squeaking noise between 23-30mph. Most recently we were traveling on an interstate at 75mph and had to slow down quickly (~55mph) once we began to accelerate the car went limp. This incident happened twice within a weeks time. This put the occupants in the car in danger because the car would not accelerate. It did finally begin to accelerate.

2026 KIA EV9

While making a left turn at a four-way intersection, the passenger side front door opened the latch failed. This vehicle is equipped with motorized door handles that retract/flush when the vehicle is in drive indicating that the doors are locked. The door handles were retracted while driving the vehicle and making the slight left turn. During the turn, the passenger side front door opened and was a jar that could be indicated on the dashboard as well. This would put anybody at risk sitting in the passenger seat or causing an accident from the malfunction and alarm of the door. The vehicle was examined by a service department of a Kia dealership and parts of the door latch and or handle were replaced according to the repair order.

2025 TOYOTA RAV4

SUPPLEMENTAL TO COMPLAINT ID: 11728745. My 2025 RAV4 failed at 39,919 miles. Toyota Corporate is acting in bad faith to deny the 60,000-mile Powertrain Warranty. The Case Manager repeatedly calls only after 6:30 PM when the dealership is closed to avoid resolution. Furthermore, the representative is now using "legal threats"-directing me to their legal department-as a tactic to stop me from pursuing this valid warranty claim. This is a safety hazard and a violation of federal warranty law.

2025 FORD MAVERICK

The passenger side floor is soaking wet every time it rains. Google says this is a defect with the windshield cowl, which other owners say is a common problem. Our safety is at risk with potential for mold, rust, and water intrusion into the electrical system. The truck is going to the dealership on Monday to have this issue addressed. It has been reproduced every time it rains. It has not been inspected by anyone other than myself. There were no warnings or alerts. We've noticed the wet carpet a couple times and researched the problem.

2024 HONDA PROLOGUE

For the second time in 2 weeks, my car has had a “Service High Voltage System” warning. The HVAC failed and car has blown cold air while heat is on.

2023 VOLKSWAGEN ID.4

The driver of my vehicle stated that my car suddenly lurched forward striking a cross passing vehicle. He did not accelerate and the emergency brake system failed to engage in advance of an obvious and avoidable crash.

2020 HYUNDAI ELANTRA

I no longer have this vehicle, as I traded it in once I was able to lower some of my negative equity. During owning the 2020 Hyundai Elantra, a deer it the side of my vehicle and knocked me into the center of the road while I was driving. No airbags had come out, nor was any sensor activated. About 6-8 months later, I was driving down the same road and a deer had run across the road. The forward collision sensor did not alert me (I was paying attention to the road, but would have absolutely heard it), and my airbags did not deploy. My car suffered over $9,000 in damage and I had a concussion.

2018 FORD ESCAPE

My 2018 Ford Escape equipped with a 1.5L EcoBoost engine experienced complete engine failure due to coolant intrusion into the engine cylinders on 3/29/26. This is a known design and manufacturing defect in the engine block, documented by Ford in Technical Service Bulletins 19-2375, 19-2346, 22-2322, and 22-2134, and addressed under Customer Satisfaction Program 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). Ford performed a preventive software update under CSP 19B37 on this vehicle, confirming that Ford identified this VIN as having the at-risk engine. Despite this measure, the engine failed from the exact defect 19B37 was designed to prevent. The engine block’s thin-walled cooling passages between cylinders cracked, allowing coolant to enter the combustion chambers, causing misfires, overheating, and catastrophic engine failure. This engine failure occurred without adequate warning while the vehicle was in motion. Sudden loss of engine power on public roads poses a serious safety risk to the motorists and pedestrians. Ford’s own TSBs describe this as a progressive failure, but coolant loss is internal and may not trigger warning lights until the engine is already critically damaged. Ford has addressed this defect through multiple TSBs and a Customer Satisfaction Program for some VINs, but has not issued a formal recall covering all affected vehicles. Thousands of 2013–2019 Escapes, Fusions, Edges, and Lincoln MKC/MKZ vehicles with 1.5L, 1.6L, and 2.0L EcoBoost engines remain on the road with this defect. A class action lawsuit has been filed regarding this issue. I urge NHTSA to investigate and require a formal recall. This vehicle was purchased used from an authorized Ford dealership at 54,677 miles ( 7/2/2022). The dealer had full access to Ford’s OASIS system and did not perform the CSP 21N12 short block replacement or disclose the known coolant intrusion defect. As the owner, I was never notified by Ford or the dealer about 21N12.

2019 FORD RANGER

On friday, march 27th, 2026. My 2019 ford ranger began shaking before the engine stalled. Warning lights for an engine check came on and my vehicle would not go above 20 mph after restarting. When pressing on the accelerator the engine would rev but the vehicle would not accelerate. I took the 2019 ford Ranger to a local Ford Dealership service center and they diagnosed the following problems (listed in full below).The cooling fan was at issue and multiple wires connecting my engine to the rest of the vehicle were melted off. The ford dealership said that this issue is extremely rare and they have never seen it before. After receiving this information from the dealership I discovered that the 2019 ford ranger has had several recalls with the areas at issue in my vehicle. The recalls are under number 25V685000 (Engine block heater), and 20V137000 (Fan). Here is the full diagnosis from the ford dealership attached below: VERIFIED CUSTOMER CONCERN FOUND VEHICLE TO HAVE CEL LIGHT ON, AND MULTIPLE WARNING LIGHTS PERFORMED DIAG AND FOUND SHORT CIRCUIT PRESENT. TRACED SHORT FOUND COOLING FAN CLUTCH FAILED AND HARNESS RUBBING IN CLUCH ASSEMBLY FOR COOLING FAN The fan lowers the temperature of the engine. The cooling fan motor is an electric motor that turns the fan blades. When the vehicle is in traffic or under heavy load, the engine relies on the fan to cool itself. Some vehicles may use multiple electric fans for better control of the cooling system. For the most part, electric cooling fans are controlled by the same computer that controls the engine. However, in some engines, the fans are turned on and off by a temperature-sensitive switch mounted in either the radiator or elsewhere in the cooling system. Spark Plug Replacement 4 Cylinder: 4 Cyl Tune Up The platinum spark plug is a type of spark plug. The platinum is a precious metal that is used in the composition of the spark plug. The center electrode is made of platinum.

2017 JEEP CHEROKEE

My car has randomly loss power and shut off and the SVD 4x4 light has came on.

2018 FORD FUSION

I was driving the vehicle on the freeway when the check engine light appeared and after a few seconds the cars engine suddenly shut off. There was a loss of power steering from the lack of engine power which made it difficult for me to steer and a sudden loss of speed which made several vehicles take evasive maneuvers to avoid having an accident with my car as I merged onto the shoulder of the freeway. After getting the car home I checked the vehicles trouble codes which appeared as P0301 cylinder 1 misfire and P0302 cylinder misfire and P0300 general misfires. I noticed a lack of coolant which I refilled and started the vehicle again to see if and how it would run. The car started but ran very rough at first and white smoke started billowing out of the exhaust. After a couple of minutes I decided to drive just down the street to my local Ford service center. They called me yesterday to tell me that the 2.0L 4 cylinder Ecoboost head gasket has failed and has allowed engine coolant to pour into the cylinder 1. The engine cylinder begins to misfire causing the engine to shake and emit white smoke from the exhaust as the coolant is burned off with the fuel. We are now seeing this safety issue and complaint with many vehicles that have the same or similar engine. They say the only remedy is to replace the long block engine with one that supposedly has a "fix" to the coolant delivery system within the engine block. Knowing what I know now, I would never have considered the purchase of this vehicle. The safety issue alone makes cars with these engines a danger to the owner and the public.

2024 FORD F-150

The truck had been parked in our driveway for approximately 24 hrs when my wife went to the drivers side door to retrieve something that she had left in the center console. After she retrieved what she was looking for she pushed the door closed and the rear window spontaneously and completely shattered. There had been no prior damage whatsoever. The vehicle was towed to our Ford dealership on March 17th. The service manager at our dealership submitted our warranty claim to Ford and then informed us ~36 hrs later that Ford had not issued any TSBs or SSMs for the 2024 rear window or related parts / functions and therefore would decline to repair the rear window. We have asked them to resubmit the claim because we were not satisfied with Ford declining it. It is now April 2nd and we still have not heard back.

2011 CHEVROLET CRUZE

The primary failure is a total loss of engine power and electrical systems while the vehicle is in motion. The dealership (Ray Skillman Southside Mitsubishi) has diagnosed this as a failed engine/body control computer system. The vehicle is currently located at the dealership's service center and is available for inspection. The vehicle has stalled/shut off completely while driving on four separate occasions. This resulted in an immediate loss of power steering and motive power, nearly causing collisions in traffic. A vehicle that loses all power without warning is a severe safety hazard to the driver, passengers, and other motorists on the road. Yes. The problem has been confirmed by the Ray Skillman service department. They have attempted to repair the issue 3 times without success and currently state that the vehicle is inoperable while they search for a used replacement computer component. The vehicle has been inspected multiple times by the Ray Skillman dealership technicians. To date, no representative from the manufacturer (General Motors) or insurance has performed an independent inspection, though a formal complaint has been initiated with the dealership's corporate management. There were no consistent warning lamps or symptoms prior to the failures. The vehicle would unexpectedly lose all power and shut down. These symptoms first appeared within the first 100 miles of ownership (purchased at 11,000 miles; current mileage approximately 11,800 The dealership has refused to provide a loaner vehicle and is currently attempting to resolve a recurring safety failure using a used/salvage electronic component rather than a certified new part, which I believe further compromises the safety of the vehicle.

2021 TOYOTA RAV4

My 2021 Toyota RAV4 Hybrid exhibits significant vibration in both exterior rear-view mirrors beginning at approximately 30 MPH, worsening at highway speeds of 50–70 MPH. Toyota has acknowledged this as a known manufacturing defect via TSB T-SB-0079-20, which identifies the original mirror mounting studs and reinforcement brackets as inadequate from the factory. The condition was confirmed by my local Toyota dealership, who verified TSB applicability but declined to cover the repair due to my vehicle being outside the 36-month/36,000-mile warranty window. I am currently at 127,000 miles. The safety risk is active and ongoing. Constant mirror vibration creates two compounding hazards: it directly distorts rear visibility, and it conditions the driver to mentally filter out mirror movement as background noise. This habituation means a motorcyclist or small vehicle appearing in the mirror may not register as a distinct threat. The component is available for inspection upon request. No warning lamps accompany this condition. The vibration has been present since early ownership and has not improved over time.

2022 FORD MUSTANG

The contact owns a 2022 Ford Mustang. The contact stated that the rear-view camera image was blank or distorted. The contact attempted to update the software to reboot the system; however, the failure persisted. The vehicle was taken to a dealer where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall repair. The vehicle was not included. The manufacturer was notified of the failure. The failure mileage was 103,244.

2016 MINI CLUBMAN

I have 2016 Mini Clubman S with 109,000 miles on it , I got a check engine light with a Code U019D. I went to dealer to check and was told the radiator would need to be replaced at a cost of $ 3,700 dollars. After researching it is a common issue due to defect in materials, there was an extended warranty offered by bmw up 15 years or 150,000 miles to cover this defect. I was told that since I am in Florida it doesn't cover it and I believe this is wrong. If there is defect in materials and it is covered for some, why not all. Th ecompany has already stated it is a defect in materials, see below. SIM 13 01 19 Lin Bus Communication Fault for Enviromental Air Catalyst (EAC)Sensor FC1B8302. It States that the chemical compositon of the fan shroud contaminates the EAC sensor. Since this is a know defect from manufacturer I believe they should be replacing the defective material under warranty terms .

2023 MERCEDES-BENZ EQB 300 4MATIC

The contact owns a 2023 Mercedes-Benz EQB300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

2024 TOYOTA GRAND HIGHLANDER

It didn't work it didn't brake or didn't have an alert in which caused an accident

2013 TOYOTA PRIUS

This vehicle qualifies for a repair under T-SB-0024-19. However, this TSB expired in 2023 but the defect and responsibility shouldn't. The car didn't qualify for the repair before the TSB expired, but does now. Because the bulletin was issued and Toyota as acknowledged the repair is needed I have asked them to cover the repair as if it was prior to expiration date. Without the pricey repair, the car is unsafe to drive at no fault of the purchaser. The TSB covers the brake booster and brake booster pump and fail. Do lives have to be put at risk for Toyota to honor and repair the very thing they know is faulty? The car has under 115,000 miles and the issue just started in February. The dealership refuses to provide an itemized repair receipt. The ticket just outlines warranty information of the repair and the second are the techs notes provided via text.

2023 HONDA ACCORD

The contact owns a 2023 Honda Accord. The contact stated that after taking the vehicle in for a check, the instrument panel was inoperative. The contact attempted to reboot the system, but the issue persisted. The contact stated that the steering gear box was failing, and that the steering wheel was firm, and the contact temporarily lost control of the vehicle. The vehicle was taken to a dealer, but was not repaired because of the cost of the diagnostic test. The manufacturer was notified of the failure. The failure mileage was 56,853.

2025 RIVIAN R1S

While driving on a highway, the vehicle displayed an emergency malfunction alert indicating the system was shutting down, followed by a sudden loss of propulsion. I was traveling with my children in the vehicle and had to immediately maneuver off the roadway under unsafe conditions. We were nearly struck by other vehicles while exiting. Law enforcement responded to assist at the scene, as we were stuck on the off ramp without the ability to use flashing lights due to the system shutting down. The vehicle became inoperable and required service. This incident occurred without warning and created a significant safety risk to occupants and others on the road. This vehicle has also had multiple prior service issues affecting different systems since delivery, including electrical, suspension, and other component-related repairs.

2015 DODGE CHARGER

The contact owns a 2015 Dodge Charger. The contact stated that while driving at an undisclosed speed, the vehicle was idling roughly, and there was a ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that the vehicle hesitated while attempting to accelerate. The vehicle was taken to an independent mechanic, where it was diagnosed that the camshaft had failed and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer, where it was also diagnosed that the camshaft had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that this was a known issue and that several vehicles had been taken to the dealer for the same failure. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 131,300.

2017 HONDA PILOT

I am submitting additional documentation related to NHTSA complaint #11723932 for my 2017 Honda Pilot. I have obtained a transmission inspection report confirming that the failure was caused by a defective torque converter, resulting in internal transmission damage including the valve body and transmission oil pump. The report also indicates that the failure was not related to maintenance and represents a defect in the component. This required a full transmission overhaul at approximately 107,593 miles. I am providing this update to ensure the complaint accurately reflects the cause of the failure. I have contacted Honda several times and they are not willingvto look into my case. I had to get my fuel injector replaced at 87,000 miles when it was under warranty then the transmission goes 20k miles later.

2022 KIA K5

My 2022 Kia K5 GT-Line has had a recurring check engine light fault (P0471 — exhaust pressure sensor circuit) since approximately 9,874 miles in September 2022. The vehicle has been brought to the servicing Kia dealer a minimum of five times for this same fault across nearly 65,000 miles. It has never been permanently resolved. Most critically: dealer repair records from May 2025 (56,501 miles) confirm a technician identified fault code P047100, noted it as a history code, cleared it, test drove the vehicle, and returned it without performing any repair and without informing me. Ten months later, the same dealer presented this identical fault as a $1,121.07 customer-pay repair on a vehicle under active 10-year/100,000-mile powertrain warranty. The repair was only approved after I contacted Kia Consumer Affairs directly — the dealer had not contacted them despite claiming otherwise. The February 2026 repair failed within 15 minutes of pickup. I made five documented phone calls to the dealer over 33 days reporting the failure. No action was taken. The April 2026 repair — sensor and hose replacement — failed within one hour of pickup on April 1, 2026. Of additional concern: Recall SC288/SC288A (Fuel Tank Inspection and ECM Re-Update) was performed on this vehicle twice — July 2024 and August 2025. The ECM governs the exhaust pressure sensor circuit. The P0471 fault first appeared in dealer records between these two recall dates and has persisted through both completions. CARFAX confirms the April 2026 repair involved the engine/powertrain computer module. I am requesting NHTSA investigate whether SC288/SC288A is connected to recurring P0471 faults in 2022 Kia K5 vehicles. Kia Consumer Affairs Case escalated April 2, 2026.

2011 CHEVROLET CRUZE

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the traction control warning light was illuminated. The check engine warning light illuminated shortly after the vehicle was purchased. The contact stated that the vehicle was shaking erratically, and the engine was abnormally loud. In addition, the RPM was elevated. The contact stated that the vehicle lost motive power and the engine seized. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was electrical power to the vehicle; however, the engine failed to crank. The vehicle was towed back to the dealer where it was purchased, and diagnosed with a computer system failure. The contact was informed that the computer system needed to be replaced. In addition, the contact was informed that the computer system was being replaced with a used computer system. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

2020 KIA TELLURIDE

Opened the sunroof. Used the automatic switch to close it. The sunroof jammed and would not close. It is popped up in the back. A piece on the left track broke off. The dealership wants over $6000 to repair the sunroof.

2020 CHEVROLET MALIBU

Reduced Engine Power Light: The car limits acceleration, often accompanied by a check engine light. Stalling or Hesitation: Engine stalls or acts sluggish when accelerating, particularly in traffic. Limp Mode: The vehicle restricts speed, making it difficult to accelerate. The car stop working in the middle of the freeway and I was in the car with my child when it stop acceleration all gages in the car were going crazy, car was shaking bad finally car turn off. I was able to make it to the emergency lane of the freeway. There's similar complaints for 2020 Chevy Malibu but no recall has been done. Per my research it looks like a lot of this type of vehicles have problems with throttle body causing Engine stalls. Do the right thing and open up a vehicle recall, thank you!

2021 TOYOTA RAV4

The contact owns a 2021 Toyota Rav4. The contact stated that while driving at an undisclosed speed, there was a swishing sound coming from the front passenger’s side door. There was water inside the door's body cavity. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

2015 ACURA RDX

The contact owns a 2015 Acura RDX. The contact stated that while the vehicle was parked, the sunroof unexpectedly shattered. There was no impact on the sunroof to cause it to shatter. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 74,000.

2022 GMC SIERRA 1500

The contact owns a 2022 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the engine seized. The vehicle coasted over to the shoulder of the road. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling) in February 2026. The contact stated that a PicoScope test was performed. The contact was informed that the vehicle passed the inspection. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 41,200.

2016 VOLKSWAGEN JETTA

I tried to stop my car and the brake pedal went completely to the floor and did not stop at all. There were no warning lights on, I keep my brakes and car well maintained. My car hit the rear of another car because the brakes failed to engage when I pushed the pedal down. My car which is the vw jetta was totaled in the accident. My insurance company GEICO has the car sitting at copart and it should be able to be inspected. I know the 2015-2016 vw Jetta had a recall for brake failure due to brake vacuum pump.But my 2016 doesn’t have any recalls on it. The police officer inspected the brakes at the scene.

2017 JEEP COMPASS

Odometer Fraud. The contact purchased a 2017 Jeep Compass. The contact had traded a prior vehicle for the Jeep. The vehicle was a private sale. The following day, the mileage jumped nearly 40,000 miles. At the time of purchase, the mileage was 110,246 and the next day the mileage was 154,085. Since owning the vehicle, the contact stated that the mileage had gone back and forth between the two mileages. The contact obtained a vehicle history report online, which confirmed that there was a mileage discrepancy. The vehicle history report showed that on December 12, 2025, the mileage was 177,382.

2023 GMC YUKON

The brake system control module, engine control module, and vehicle stability control system have repeatedly failed across 24 months and 9 repair attempts at two authorized GMC dealerships in Tennessee. As of March 17, 2026 the vehicle has 27 active diagnostic fault codes including U160F and U1610 (brake system control module lost communication on both CAN buses), U1611 (engine control module lost communication), and C2A0A (vehicle stability control disabling inhibited). All components are available for inspection at Beaman GMC in Antioch, Tennessee where the vehicle currently remains in an undrivable condition. Safety risk: Vehicle has stalled on the highway with my family including young children in the car. Brakes have randomly engaged over 100 times with nothing around and also failed to engage when needed. Stability control is disabled. These are active safety failures confirmed by GMC's own diagnostic scans. The problems have been confirmed by both Darrell Waltrip GMC and Beaman GMC across 9 visits. GMC's own Technical Assistance Center (Case XXX) was involved and could not resolve the defects. The vehicle was returned with more active codes than at drop-off after 57 consecutive days in GMC custody. Two unresolved GMC safety recalls are open on this vehicle — L87 engine loss of propulsion (N252494003) and brake fluid leak detection failure — directly related to the reported defects. Warning codes have been present and documented since October 2023 beginning at 1,381 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 FORD EXPLORER

While driving in the freeway a loud noise came from the outside of the car, I was concerned but no way to pull over safely, the noise was getting louder and thats when I was the pillar of driver side swinging all over the windshield, I was able to lower the window and grab it. I hate to think how much damage it would have caused if it hit a car, this is the second time this has happen now I'm missing both pillars from the front windshield and dealership has no solution.

2023 GMC SIERRA 1500