Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Thu Aug 14 2025
Recall Summary
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Affected Products
| Product Name | Number of Affected Units |
|---|
| Electronic LED modules used on Floating Stairs and Rails | About 2,720 |
|---|
Remedies
| Remedy |
|---|
| Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided. |
|---|
Hazards
| Hazard | Type of Hazard |
|---|
| The LED module can overheat, causing it to melt, posing a fire hazard. | Not specified |
|---|
Injuries
| Injury |
|---|
| The firm has received 20 reports of modules overheating or melting. No injuries have been reported. |
|---|
Manufacturers
Info not provided.
Retailers
| Retailer |
|---|
| Viewrail.com from August 2023 through June 2025 for about $80. |
|---|
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Thu Aug 14 2025
Recall Summary
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Affected Products
| Product Name | Number of Affected Units |
|---|
| Electronic LED modules used on Floating Stairs and Rails | About 2,720 |
|---|
Remedies
| Remedy |
|---|
| Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided. |
|---|
Hazards
| Hazard | Type of Hazard |
|---|
| The LED module can overheat, causing it to melt, posing a fire hazard. | Not specified |
|---|
Injuries
| Injury |
|---|
| The firm has received 20 reports of modules overheating or melting. No injuries have been reported. |
|---|
Manufacturers
Info not provided.
Retailers
| Retailer |
|---|
| Viewrail.com from August 2023 through June 2025 for about $80. |
|---|
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Thu Aug 14 2025
Recall Summary
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Affected Products
| Product Name | Number of Affected Units |
|---|
| Electronic LED modules used on Floating Stairs and Rails | About 2,720 |
|---|
Remedies
| Remedy |
|---|
| Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided. |
|---|
Hazards
| Hazard | Type of Hazard |
|---|
| The LED module can overheat, causing it to melt, posing a fire hazard. | Not specified |
|---|
Injuries
| Injury |
|---|
| The firm has received 20 reports of modules overheating or melting. No injuries have been reported. |
|---|
Manufacturers
Info not provided.
Retailers
| Retailer |
|---|
| Viewrail.com from August 2023 through June 2025 for about $80. |
|---|
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